'I can't sleep at night:' Single mother faces eviction after delayed rent relief payment

SAN ANTONIO - A San Antonio mom and her children are being threatened with eviction notices; after rent relief payments were delayed for months.

Unable to clear things up herself with the San Antonio Housing Authority she turned to our Problem Solver Darian Trotter for help.

"It just bothers me, I don't know what to do," said Kathryn Correa.

For the past several months, Kathryn Correa has been a bundle of nerves, stressed out getting her rent paid.

"I can't sleep at night," Correa said.

As a single mom, she's struggling and relies on public assistance to pay her rent.

For years, the San Antonio Housing Authority has provided a lifeline.

"They're really good about helping families," Correa said.

SAHA, now known as Opportunity Homes has been building and maintaining affordable housing in San Antonio for more than 80-years. The non-profit is currently helping nearly 60,000 local families and seniors, but sometimes, the agency falls short of good intentions.

"They stopped paying rent," Correa said. "SAHA stopped paying rent."

She says payments stopped because of a failed inspection. Problem is, they were further delayed even after maintenance workers made adequate repairs. When the Problem Solvers stepped in, Kathryn was behind two months rent and facing eviction for non-payment.

"I've done everything on my end, I don't know what to do so I need help," Correa said while fighting back tears.

We reached out to Opportunity Home. After two months of getting nowhere, Kathryn got good news. We were able to help move things along.

In a statement, Opportunity Home said, "Repairs were verified and payments are scheduled to be sent to the landlord," Correa said.

"I just assumed that after the reinspection happened we were back on track," Correa said.

The funds for April and May were received on Aug. 1, but weren't applied to her account by managers at Palo Alto Apartments.

Instead, more threats of eviction.

"I have so much anxiety and I can't take it anymore," Correa said.

She says property managers eventually acknowledged receiving the funds, but the money hasn't been applied to her account because there were no instructions on how to disburse the funds.

We went back to Opportunity Home for an explanation and were told, "The landlord has direct access to view all payment activity on behalf of the resident," Correa said.

The response Kathryn says she got....

"It's up to you, you be the go between SAHA and us," Correa recounted.

For nearly two months SAHA's payment has been on hold.

"How is that helping me," Correa asked.

Kathryn says she's received a total of three eviction notices despite our help getting her caught up on payments. We've repeatedly tried without success to speak with property managers and so has Opportunity Home.

It has been a long six-month ordeal.

We will continue working to keep Kathryn and her family from being wrongfully evicted.