The latest on phone, internet restoration in Southwest Florida: What you need to know

Mark H. Bickel
Fort Myers News-Press
Rodney Wynn and Austen Flannery, both meteorologist for the National Weather Service assess Hurricane Ian damage including storm surge heights on homes on San Carlos Island next to Fort Myers Beach on Tuesday, Oct. 4, 2022.

Here is the latest on phone restoration progress from Lumen:

More:Useful links to help you with post Hurricane Ian challenges in Lee County

Stay Connected:Sign up to a special texting group for updates on Hurricane Ian and its aftermath

  • Lumen technicians have restored more than 60% of services knocked out by the storm. The focus is now on repairing approximately 99,000 home internet services and 22,000 home phone services still impacted in the central/southwest Florida area.
  • In the same location where Hurricane Ian hit hardest, Lumen converted a Ft. Myers warehouse into its temporary Logistics Command Center. Equipment supporting internet, Ethernet, voice and other services are being shipped to this one location for faster access and easier deployment to the areas needing it most. Since the hurricane hit, Lumen technicians have focused on quickly restoring services in Port Charlotte, Ft. Myers, Bonita Springs, Naples, and other nearby areas. And progress continues every day.
  • Lumen is offering Emergency Call Forwarding for 90 days free of charge to residential and small business customers in central Florida impacted by Hurricane Ian. The service allows customers who have been displaced from their home or business due to the hurricane, to receive their home or business phone calls on an alternative number. For more information or to set up the service, customers should call 800-244-1111.