CRANSTON, R.I. (WJAR) — The Rhode Island Department of Labor and Training has resolved a system error that prevented people from certifying unemployment claims.
A DLT spokesperson said the agency’s reCAPTCHA system, which is intended to stop bots, was not recognizing Social Security numbers to process payments online.
They were initially advising people to use the automated phone system instead, but then learned some claimants were also experiencing the same problems with that.
If you're having trouble with the online system, you can try calling the phone system at 401-415-6772.