MDTA Services Paused While New System Brought Online

MARYLAND — In order to bring DriveEZMD online April 29, the Maryland Transportation Authority’s tolling customer service operations and system must be taken down temporarily. DriveEzMD will serve E-ZPass and non-E-ZPass customers with a new website, web chat, expanded customer call center, new toll payment choices, text notifications and more.

In order to bring DriveEzMD online April 29, from April 20, through April 28, the following tolling customer services will be temporarily unavailable:

• In-person E-ZPass Customer Service Centers will be closed to the public.
• Web services for E-ZPass accounts and video tolling payments will be offline and inaccessible.
• Toll-free customer service line (1-888-321-6824) will be down.

To help prepare for the downtime, the MDTA asks all customers to replenish E-ZPass accounts, pay any outstanding notices of toll due, register any new On the Go transponders and perform any necessary account maintenance by April 19. For E-ZPass customers, ensuring a positive E-ZPass account balance by April 19 is critical, the MDTA noted, because toll collections will continue. Trips that are made during the downtime will be queued and will post to accounts in the first few weeks of the new system’s launch on April 29.

Once DriveEzMD goes live April 29, all MDTA Customer Service Centers will reopen to the public with existing COVID-19 protocols in place. DriveEzMD.com will be online and the toll-free 1-888-321-6824 service line will be fully staffed with customer service representatives ready to welcome you to the next generation of tolling. The ezpassmd.com website will no longer be functional and will redirect customers to DriveEzMD.com.